These terms and conditions will serve as a basis of your relationship with us, Parkcrowdy Nigeria Limited (“Ourpass”, “Company”, “We” or “Us”).
By choosing to open an account with us, you agree to the terms and conditions contained herein. You also confirm that you have provided us with the accurate and complete information required to create your account and that you have supplied all documentation, photographs and information that allow us to comply with our regulatory obligations.
If you do not agree to these terms and conditions, please do not proceed and exit the application immediately. Also, please be informed that we can terminate your relationship with us if we believe that you have violated any of these terms.
When are these terms applicable?
These terms are applicable when you choose to open an account with OurPass and OurPass generates an account number for you
We may, at any time, modify the terms and conditions of our relationship but we will not do this without first informing you of such modification. All updates will be detailed on our website and our app. You will be able to access the latest version of our terms at any given time.
What is the scope of the relationship between OurPass & the customer?
You can open an account with us on the condition that you are at least 18 years old, a Nigerian citizen, meet our technology requirements defined above and have not yet opened an account with us. We do not knowingly engage with people who don’t meet these conditions. When you choose to open an account, you agree to us using your information to make and receive payments on your behalf through your OurPass account. If you would like us to stop doing this, we would have to close your account.
Regulations require us to verify your identity before we can open an account for you. At the very least, there needs to be an active phone number, your profile picture and BVN supplied. With more information supplied, such as valid identification documents, we will be able to open an account without any restrictions. The information which we may require to increase transaction limits on your account include:
Account Type Required Documentation:
In line with regulations, we perform due diligence on all accounts so it is your responsibility to keep your mailing address, email address, physical address and other contact information up-to-date in your profile.
By opening an account with us, you consent to receiving text (SMS), email and push notifications from us. These notifications are meant for your consumption only and we will not be held liable if you suffer any loss, or damage as a result of unauthorised access to the information sent.
In addition, you agree to indemnify OurPass against all losses, damages, claims, demands and expenses whatsoever which may be incurred, imposed or suffered by the Company as well as against all actions, proceedings or claims (including attorney's fees) whether civil or criminal, which may be brought against OurPass by reason of such notifications.
To log onto the Apps, you will need to enter your User ID and other security information that we request, or when available, by using biometric authentication which is a security process that relies on your unique biological characteristics so as to verify your identity. The current supported biometric authentication methods is face ID method.
You understand that when using the biometric authentication to log onto the Applications, facial map, or any other biometric data stored on your mobile device can be used to access your Applications and your accounts and to give instructions for certain transactions. You therefore should ensure that your mobile device only stores your own facial map, or other biometric data, and will not store anyone else’s biometric credentials (e.g. fingerprint, facial map or any other biometric data).
The biometric authentication on the Applications is performed by the biometric authentication module of your device, and we do not control the functionality of any mode of biometric authentication. We make no representation or warranty as to the security of the biometric authentication function on your mobile device and we do not have access to your biometric information. For more information on how the biometric functionality works for your mobile device, please refer to your device manufacturer’s support resources.
We can, at any time, suspend your use of the Mobile Application in any of the following situations;
We may give you advance notice of any suspension and tell you why. However, we will not do so if this would compromise our reasonable security measures or if it is unlawful to do this. Occasionally, we may not be able to contact you to give you advance notice. If you have entered incorrect log on details on the Mobile Application on several occasions, we may suspend your access to the Applications.
With the OurPass Wallet, you will be able to fund your OurPass account via bank transfers or stored cards. You will be able to pay bills, make instant transfers, manage your make transfers to other OurPass users or Nigerian bank accounts. These activities are subject to the following limits:
The OurPass MasterCard is issued by WEMA Bank, pursuant to a license from MasterCard Incorporated. When we issue you a card, it must be used for only lawful transactions within Nigeria. The card will have an expiry date and is valid until the last day of the month shown on the card. Your card will be auto-renewed upon expiration, unless your account is closed or the card is revoked.The PIN issued with your card enables you to carry out transactions such as withdrawals and purchases from ATMs, Point of Sale terminals and Web/Online platforms.
To protect your money, we need you to keep your card, phone and PIN safe at all times. If you lose your card or spot any suspicious transactions on your account, please freeze your card and inform us as soon as possible. You are responsible for maintaining the security and confidentiality of your passwords, PINs, or any other identifier that you use to access your wallet and our services. Use a strong password and a unique code as your transaction PIN and limit its use to your OurPass account. Do not allow anyone to have or use your password or transaction PIN details. If you share these details, we cannot and will not be liable for any loss or damage arising from your failure to comply.
You can close your account at any time and at no cost. If you’d like to do this, please get in touch with us. You will, however, remain liable for any obligations related to your account with us. Once the account is closed, you will not be able to access any OurPass services.
We reserve the right to close, suspend, freeze or limit access to your account, if:
In addition to other terms as set forth in the Agreement, you are prohibited from using the Applications or their contents:
You consent to us applying restrictions on your account and reporting to law enforcement agencies, including the Economic and Financial Crimes Commission, the Nigerian Financial Intelligence Unit, the Nigerian Police Force, e.t.c., if a fraudulent activity is associated with the operation of your account.
By opening this account, you consent to us processing your personal information:
We may also use your personal or other information to share information with you on new products and services that may be of interest to you. By opening an account with us, you consent to us sending you updates about the OurPass product. You can unsubscribe from our newsletter using the link provided for the purpose in each newsletter we send.
This Agreement does not transfer to you any intellectual property owned by the Company or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with the Company. All trademarks, service marks, graphics and logos used in connection with our Applications or Services, are trademarks or registered trademarks of the Company. Other trademarks, service marks, graphics and logos used in connection with our Applications or Services may be the trademarks of other third parties. Your use of our Applications and Services grants you no right or license to reproduce or otherwise use the Company or third-party trademarks.
All rights reserved. No part of the Applications may be copied, reproduced, ripped, recorded, re-engineered, decompiled, disassembled, modified reproduced, distributed, or transmitted in any form or by any means either electronic or mechanical methods, without the prior written permission of the Company.
The Company will make reasonable efforts to keep the Applications operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. The Company reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Applications, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the Applications, Services or any function or feature thereof. You understand and agree that we have no obligation to maintain, support, upgrade, or update the Services, or to provide all or any specific content through the Services.
You agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Services is to uninstall any OurPass Applications and to stop using the Services.
By choosing to proceed, you agree that you understand that you are opening a wallet with OurPass and that all the information you have supplied is for this purpose. You agree to abide by the above listed terms and conditions, which govern our operations. You also agree that the information supplied is true and correct. By opening an account with us, you consent to our carrying out of regular identity and fraud prevention checks. Finally, you agree to indemnify the Company for any loss suffered as a result of any false information or error in the information you have supplied us.